Regular Shipping
Shipping costs vary depending on the size and weight of your
order and where you are located. You will always know the cost of shipping
before you finalize your order, so feel free to add items to your cart and
begin the checkout process to get a quote.
What shipping carrier does Celes use?
We use USPS First Class, USPS Priority Mail, USPS First
Class International and USPS Priority Mail International to deliver packages.
The recipient is responsible for all customs fees, taxes, and brokerage
charges. Refused packages will be abandoned and will not be refunded.
When will my order ship?
Orders placed before 5pm PST, Monday through Friday are
generally shipped on the same business day. Orders placed after 5pm PST should
be shipped the next business day. All orders are subject to product
availability and order verification, which can delay the shipment of your
package. Business days include Monday through Friday and exclude Holidays.
How do I ship to a military base?
- Tips
for shipping to an APO or FPO address:
- Make
sure to include the recipient’s full name and rank if applicable.
- Use
all address fields available, including "Company Name",
"Address 1" and "Address 2" if necessary. Sometimes
Military addresses are long!
- Enter
"APO" or "FPO" into the "City" field. This
indicates that it is going to a military installation for delivery.
The State/Province field must read "Armed Forces"
with the appropriate location. Options are Africa, Americas, Canada, Europe,
Middle East, or Pacific.
Country field: Always select "United States" from
the drop-down menu regardless of where the recipient is stationed. This is the
only way the system will know to charge for domestic and not international
shipping and will result in a significantly lower shipping cost.
What should I do if I don't receive my package when I
expect to?
If your package doesn't arrive by the expected delivery
date, please contact Customer Care at celesclothing@gmail.com as soon as
possible and we will be happy to contact the carrier to locate your package.
It's very important that you notify us if your package is not received, as we
don't receive notification from any other source. Packages must be reported
missing within 30 days of the expected delivery date in order to facilitate
research by Celes and our shipping carriers.
Does Celes ship to my country?
Celes is able to ship product to the following countries:
USA, Antigua and Barbuda, Aruba, Australia, Barbados,
Belgium, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands,
Chile, Colombia, Costa Rica, Denmark, Ecuador, Finland, France, Germany,
Grenada, Hong Kong, Hungary, Iceland, Ireland, Italy, Jamaica, Japan, Mexico,
Netherlands, Netherlands Antilles, New Zealand, Norway, Peru, Philippines,
Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, St Kitts
and Nevis, St Lucia, Thailand, Trinidad and Tobago, Turks and Caicos Islands,
United Kingdom and United Arab Emirates. If your country is not listed, we are
unable to ship to your address at this time, but please continue to check back
as we expand our business.
Credit cards issued from any country other than those listed
above cannot be accepted, regardless of the location of the shipping address.
NOTE: We ship to all U.S. Territories. The
following can be found in the ship-to options under State when you choose
United States as the country in the checkout process: American Samoa, Guam,
Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S.
Virgin Islands.
What shipping carrier does Celes use for
international orders?
International Packages are shipped using USPS First Class or
Priority Mail. Celes reserves the right to make changes to this carrier at any
time. The recipient is responsible for all customs fees, taxes, and brokerage
charges at the time of delivery. Refused packages will be abandoned and will
not be refunded.
What are the policies for international shipping?
- All
orders are subject to verification prior to processing and shipping.
- We are
required to complete a customs declaration with the sales price of the
item(s) purchased.
- Celes
cannot legally declare your order as a gift.
- Our
current available shipping method is USPS Priority International.
- All
prices are in US dollars.
- We
ship to international residential addresses only; we do not ship to
businesses, hotels, motels or resorts outside of the U.S.
- If
there are any discrepancies on an International Order, we will notify the
customer.
- If we
do not hear a response within 3 business days after our attempted contact,
that order will be canceled.
International Shipping Disclaimer
International customers must pay applicable sales tax,
duties and customs charges which are determined by your local government and
vary by country. Duties, taxes and/or customs fees will be an additional amount
collected upon delivery of your order. We are unable to provide you with the
exact amount of the charges. Your order confirmation details only the amount
collected by Celes, please contact your local government for specific details.
By completing your order you agree to pay all applicable fees. If you refuse or
return your order no international shipping charges or fees paid to local
government will be refunded.
Any items ordered that we are unable to ship outside of the
US will be canceled immediately.