Shipping costs vary depending on the size and weight of your order and where you are located. You will always know the cost of shipping before you finalize your order, so feel free to add items to your cart and begin the checkout process to get a quote.
What shipping carrier does Celes use?
We use USPS First Class, USPS Priority Mail, USPS First Class International and USPS Priority Mail International to deliver packages. The recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will be abandoned and will not be refunded.
When will my order ship?
Orders placed before 5pm PST, Monday through Friday are generally shipped on the same business day. Orders placed after 5pm PST should be shipped the next business day. All orders are subject to product availability and order verification, which can delay the shipment of your package. Business days include Monday through Friday and exclude Holidays.
How do I ship to a military base?
Tips for shipping to an APO or FPO address:
- Make sure to include the recipient’s full name and rank if applicable.
- Use all address fields available, including "Company Name", "Address 1" and "Address 2" if necessary. Sometimes Military addresses are long!
- Enter "APO" or "FPO" into the "City" field. This indicates that it is going to a military installation for delivery.
- The State/Province field must read "Armed Forces" with the appropriate location. Options are Africa, Americas, Canada, Europe, Middle East, or Pacific.
- Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.
This is the only way the system will know to charge for domestic and not international shipping and will result in a significantly lower shipping cost.
What should I do if I don't receive my package when I expect to?
If your package doesn't arrive by the expected delivery date, please contact Customer Care at firstname.lastname@example.org as soon as possible and we will be happy to contact the carrier to locate your package. It's very important that you notify us if your package is not received, as we don't receive notification from any other source. Packages must be reported missing within 30 days of the expected delivery date in order to facilitate research by Celes and our shipping carriers.
Does Celes ship to my country?
Celes is able to ship product to the following countries:
USA, Antigua and Barbuda, Aruba, Australia, Barbados, Belgium, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Denmark, Ecuador, Finland, France, Germany, Grenada, Hong Kong, Hungary, Iceland, Ireland, Italy, Jamaica, Japan, Mexico, Netherlands, Netherlands Antilles, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, St Kitts and Nevis, St Lucia, Thailand, Trinidad and Tobago, Turks and Caicos Islands, United Kingdom and United Arab Emirates. If your country is not listed, we are unable to ship to your address at this time, but please continue to check back as we expand our business.
Credit cards issued from any country other than those listed above cannot be accepted, regardless of the location of the shipping address.
NOTE: We ship to all U.S. Territories. The following can be found in the ship-to options under State when you choose United States as the country in the checkout process: American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.
What shipping carrier does Celes use for international orders?
International Packages are shipped using USPS First Class or Priority Mail. Celes reserves the right to make changes to this carrier at any time. The recipient is responsible for all customs fees, taxes, and brokerage charges at the time of delivery. Refused packages will be abandoned and will not be refunded.
What are the policies for international shipping?
All orders are subject to verification prior to processing and shipping.
We are required to complete a customs declaration with the sales price of the item(s) purchased.
Celes cannot legally declare your order as a gift.
Our current available shipping method is USPS Priority International.
All prices are in US dollars.
We ship to international residential addresses only; we do not ship to businesses, hotels, motels or resorts outside of the U.S.
If there are any discrepancies on an International Order, we will notify the customer.
If we do not hear a response within 3 business days after our attempted contact, that order will be canceled.
International Shipping Disclaimer
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Celes, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.
Any items ordered that we are unable to ship outside of the US will be canceled immediately.